Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat for quick help, email for detailed enquiries and document submission, or call during support hours for personal assistance. We aim to respond promptly and courteously, and to provide clear guidance on complaints, withdrawals, payment methods, account security and self-exclusion support where required. For any favour or clarification our team is here to help directly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email; response within a few hours) |
| General Enquiries | [email protected] (product and account enquiries) |
| Affiliate Enquiries | [email protected] (partnerships and commission queries) |
| Phone | +44 20 7946 2318 (UK office line) |
| Working Hours | Mon-Sun, 08:00-00:00 (response times vary by channel) |
Email Support
Email is our preferred contact method for account queries, document requests or any issue requiring explanation. Please write to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments. Providing concise information helps us process requests faster and avoids delays when verifying documents or resolving account matters.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests like account questions or payment confirmations are usually handled faster, while complex issues such as fraud checks, detailed account investigations or escalations may take several days. If we need extra time we will update you with progress and any required documents so you know what to expect.
Feedback
We welcome your feedback, suggestions, and ideas to help improve the site. Please share any comments about games, payments, promotions, or technical issues. We read every message carefully and use input to refine features, fix problems, and improve the overall user experience. Your feedback matters, thank you for helping us make the site better.